Preface
Introduction: The Challenge of Moving to Empowerment
Chapter 1. Releasing the Power within People
Chapter 2. Using Situational Leadership® II to Guide the Journey
Stage One: Starting and Orienting the Journey
Chapter 3. Key #1: Share Information to Kick-Start the Process
Chapter 4. Key #2: Declare Clear Boundaries to Begin Creating Autonomy
Chapter 5. Key #3: Begin Developing Teams to Replace the Hierarchy
Stage Two: Change and Discouragement
Chapter 6. Key #1: Share More Information and Listen for Information
Chapter 7. Key #2: Widen the Boundaries to Create More Autonomy and Responsibility
Chapter 8. Key #3: Let Teams Take on More of the Hierarchical Roles
Stage Three: Adopting and Refining Empowerment
Chapter 9. Key #1: Enhance Information Sharing to Drive Performance
Chapter 10. Key #2: Incorporate Boundaries into Everyone’s Value System
Chapter 11. Key #3: Let Teams Replace the Hierarchy
Conclusion: A Look Back (and Forward) at the Journey
Chapter 12. Summarizing the Action Plan for Creating Empowerment
Notes
Index
