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Frequently Asked Questions (FAQs)

Welcome to the Penguin Random House International Sales’ Frequently Asked Questions page. You will find the most frequently asked questions addressed in the categories below. If you cannot find an answer to your questions on this page, please email us here.


PRH International Contacts

Placing and tracking orders

Orders can be sent directly to

To find order tracking information, please contact our international customer service.

If you have an account, orders can be placed and tracked on our self service website

Credit and Accounts Payable

International Desk and Exam Copies

Please refer to the PRH Higher Education site for any questions regarding Desk and Exam copies.


To place an international desk and exam order request, please email: