Welcome to the Penguin Random House International Sales’ Frequently Asked Questions page. You will find the most frequently asked questions addressed in the categories below. If you cannot find an answer to your questions on this page, please email us here.
Please email us at internationalsales@penguinrandomhouse.com for more information.
The best way to communicate with international customer service is by email.
Orders can be sent directly to internationalorders@penguinrandomhouse.com.
To find order tracking information, please contact our international customer service.
If you have an account, orders can be placed and tracked on our self service website www.selfservice.penguinrandomhouse.biz.
Please contact Jcollins@penguinrandomhouse.com for more information.
Please complete the New Account Opening form below and email it to internationalsales@penguinrandomhouse.com.
Please refer to the PRH Higher Education site for any questions regarding Desk and Exam copies.
To place an international desk and exam order request, please email: PRHInternationalEducation@PenguinRandomHouse.com.
To ensure compliance with GPSR, which went into effect December 2024, Penguin Random House has taken the following steps:
1. We have obtained an EU Authorized Representative. The authorized representative in the EU for product safety questions, or to report an accident or safety issue regarding any Penguin Random House product is:
Penguin Random House Ireland
Morrison Chambers, 32 Nassau Street, Dublin D02 YH68, Ireland
https://eu-contact.penguin.ie
2. Copyright pages for PRH products are being updated to include physical and digital addresses for both manufacturer and EU authorized representatives as GPSR requires. This will apply to printings going forward. Our physical address is 1745 Broadway, New York NY 10019. Our digital address is www.penguinrandomhouse.com.
Information regarding product safety is available on our global website: https://global.penguinrandomhouse.com/compliance/product-safety/
3. We are updating our title data feeds (ONIX 3.0 and ONIX 3.1) to include the required product safety contact via the <productcontact> composite, so it can be made available to retail partners electronically at the title level. We anticipate ONIX updates to be completed by January 2025. If you require this information sooner, please contact your international sales representative.
4. The updates above apply only to PRH products and do not apply to distribution clients. If you require contact information for our clients, please contact your international sales representative.
