Frequently Asked Questions (FAQs)

Welcome to the Penguin Random House International Sales’ Frequently Asked Questions page. You will find the most frequently asked questions addressed in the categories below. If you cannot find an answer to your questions on this page, please email us here.


PRH International Contacts

Please refer to our “About Us” page and select your country to find your sales representatives.

The best way to communicate with international customer service is by email.

Placing and tracking orders

Orders can be sent directly to

To find order tracking information, please contact our international customer service.

Opening an Account

Please complete the New Account Opening form below and contact the Penguin Random Sales Representative for your country, or email us at



International Desk and Exam Copies

Please refer to the PRH Higher Education for any questions regarding Desk and Exam copies.


To place an international desk and exam order request, please email: